Last week John O’Hara gained a judgement against Telecom from the Disputes Tribunal for the amount of $1,000. The amount was in compensation for the 18.5 hours of his time wasted trying to re-establish my Xtra email account. He logged the time he spent on the calls and also made a note of the advice he received. During his hearing Telecom staff commented they were concerned about a precedent being set, to which he commented they were quite right to be worried!

Full story here.

It’ll be interesting to see if others jump on the bandwagon…