Hi All,

I’ve always been the kind of person that prefers to buy higher end appliances, and purchase the extended warranty for piece of mind. I’ve never had to ‘claim’ before, however this week that changed, and the process to date has been very painful. We have a DVD Recorder which we use religiously for Home Theatre, recording a bit of TV etc and on Saturday it gave up the ghost. None of the buttons work, the remote was ignored, so it would seem that something has popped due to heat. So we’re 4.5 yrs into the 5 year warranty and it was time now to track down my invoice. I’m pretty particular about keeping such things, so before long I was happy to find it, and know I would be covered under the terms of the extended warranty. I popped down to the local Noel Lemming’s on Sunday, where I was told I had to contact the 0800 number during business hours (or I could do this online - www.nzclaim.com/noelleeming) in order to receive a valid claim number. I was told this could take up to 3 days before I receive one, and then I could take the unit to the appropriate repairer. I guess my bone of contention here is the fact that 1. I have to ‘wait’ to be approved for something under Warranty (This isn’t insurance is it?) and 2. I’m now into day three of waiting and I hadn’t heard anything back until I called again. I asked for a note to be added to the notes to say I had called yesterday and today and I will again today. Do they hope/assume that people mislay the paper work and never make a claim?

Has anyone else had this kind of experience?

I received this email after my phone call from them today – It’s from the Underwriter of the Warranty - International Underwriters Group - http://www.nzclaim.com/noelleeming. I guess it would be nice to know when purchasing the Warranty that it is ‘outsourced’, and when I asked how long it would take to have a resolution after reviewing the email, the answer was 3-5 business days. This seems a _long_ time for a company to do the right thing.

From: noreply@iugonline.com

Sent: Wednesday, 3 February 2010 2:23 p.m.

To: Nick MacKechnie

Subject: Claim Update - Reference Number: IUG-SXXXXXXXXXX

=====================================================

THIS IS AN AUTOMATED EMAIL – PLEASE DO NOT REPLY

=====================================================

Claim Reference Number: IUG-SXXXXXXXXXX

We have reviewed the information entered on the Contact Us and have the

following reply.

We are currently looking at all of our options first before making a decision

on your claim. We are currently awaiting for Noel Lemming to come back to us

to see what replacement they have available so we can make a decision, once

this has been made you will be notified of it. Thank you.

To contact us about any aspect of your claim

=============================================================================

1) PLEASE DO NOT REPLY TO THIS EMAIL

2) Go to www.nzclaim.com/noelleeming

3) Click the "Click here to enter" link

4) Click the "Existing Claim" link

5) Enter the Claim Reference number above together with your Last Name (this

must be the same name you entered when you first logged your claim).

6) Click on the "Contact Us" tab and complete the relevant sections

Thanks again and we look forward to assisting you further.

Regards

IUG Claims Department

www.nzclaim.com/noelleeming

0800 4 SUPERCOVER (478737)

I’ll update this post as things change... It seems like an awful process that doesn’t support customers who are loyal and I will most certainly think twice about purchasing goods from these guys again.

Update

Less than 30 minutes after posting this, and advising some key people in Sony and NLG/IUG, I received this:

From:    noreply@iugonline.com
Sent:    Wednesday, 3 February 2010 3:13 p.m.
To:    Nick MacKechnie
Subject:    Claim Repairer Details - Reference Number: IUG-SXXXXXXXXX

Follow Up Flag:    Follow up
Flag Status:    Flagged

================================================
THIS IS AN AUTOMATED EMAIL – PLEASE DO NOT REPLY
================================================

Claim Reference Number: IUG-SXXXXXXXXX

Repairer Details
================
Next Electronic Servicing Limited,
127 Antigua Street
, Addington, Christchurch 8002, New Zealand
Tel: 033662002

Return To Base Warranty Repairs
===============================
* Please deliver the faulty product to the repairer detailed above.
* Please attach details of your claim reference number to your faulty product.
To do this you can choose to print the summary page that appears when you have
completed logging your claim and attach it to the product.
* If you are sending by mail/courier you are responsible for all costs of
doing so and ensuring that it is suitably packaged to avoid damage during
transit.
* Please ensure that you quote the claim reference number provided when
discussing your claim with the repairer.

To check the current status or review your claim at any time
==============================================================
1) Go to www.nzclaim.com/noelleeming
2) Click the "Click here to enter" link
3) Click the "Existing Claim" link
4) Enter the Claim Reference number above together with your Last Name (this
must be the same name you entered when you first logged your claim).

Thanks again and we look forward to assisting you further.

Regards

IUG Claims Department
www.nzclaim.com/noelleeming
0800 4 SUPERCOVER (478737)

So I’ve now dropped the unit off for repair/diagnosis at Next Electronics, and I should know the status within 5 working days. Good progress, pity about the pain thus far! J

Final Update

Well yesterday, day 5, I received the following settlement offer from IUG for the DVD recorder I had purchased. The settlement price offered was the original purchase price in the form of a voucher at Noel Lemming.

From:    noreply@iugonline.com
Sent:    Wednesday, 10 February 2010 1:27 p.m.
To:    Nick MacKechnie
Subject:    Settlement Offer - Reference Number: IUG-SXM10341656

Follow Up Flag:    Follow up
Flag Status:    Flagged

=====================================================

  THIS IS AN AUTOMATED EMAIL – PLEASE DO NOT REPLY

=====================================================

Claim Reference Number: IUG-SXXXXXXXXX

Your faulty product is beyond economic repair, therefore we intend to offer
you a settlement in accordance with your extended service plan terms and
conditions.

=====================================================

Being happy with the settlement outcome, I drove down to the local Noel Lemming to have a look at the units available, so I could find a replacement unit. I was greeted by Ken (Sales consultant) in the Moorhouse Avenue branch and he showed me the options available.

The conversation led onto the challenges I had had in terms of getting to the point where I was today. Ken asked me if I would mind relaying my experience to the Sales Manager as this type of feedback was often heard second hand by him – so he introduced me to the Sales/Branch Manager (James Cuttance).

James was excellent, listened to my feedback and made it clear Noel Lemming took this type of thing seriously and would stand behind the Warranty in the event where the customer was unhappy with the outcome, or a party didn’t step up appropriately. He made a kind offer of me finding the unit I wanted and then making things right on the difference. I kindly thanked him for the offer, and explained that that wasn’t my intention of raising the issue – more so that if this would help others in a smother transaction over these types of claims in the future then this exercise would have been worthwhile.

For me as a consumer,  the experience of walking in with a proof of purchase to a Noel Lemming Store, having the unit accepted as being under warranty and then the rest of the process being hidden from me would have lead to a much better outcome from my perspective. There is nothing worse than felling like you’re being pulled from pillar to post, running around to various places, dealing with multiple people to drive aggravation. I understand the acceptance, approval, delivery to repairer, go/no go on repair etc has to happen, however I’m not so sure I have to be , or should be part of the process. From my perspective I bought the unit and Warranty from Noel Lemming, I don’t care about about the backend things that needed to happen.

Two other points that I’d like to mention –

1. Upon the approval of the settlement, IUG then send you a voucher in the post to the agreed value. This can take up to five days. From a customers perspective, why cant this be emailed to me and then presented to NL with an approval number or you are asked what your local NL branch is, and that they have been advised and your account has been credited (and they backend magic happens). Seems absurd that I have to wait 3 days for approval, another 5 potentially for repair/replacement/settlement and then potentially another 5 days to receive my voucher before most people will replace their purchase.

2.NL no longer sell 5 year extended Warranties – this has been reduced to 3 years. The cynic in me assumes that MTF (meantime between failures) is in the first x hours of use or after 3 years, and therefore the likelihood of a customer claiming is drastically reduced, therefore money for jam…

Right, on a more positive note, I ended up purchasing one of he Panasonic HD HD/DVD Recorders - Panasonic DMR-XW350.

Features & Benefits

Integrated Twin HD Digital Tuner

The DMR-XW350 features Twin HD Digital Tuners for your viewing & recording enjoyment. The integrated twin tuner allows for Digital broadcasting reception without the use of an external tuner incorporated into a set-top box. High quality digital television enjoyment has never been easier with a Panasonic Recorder. The hybrid digital tuner offers HD/SD recording.

VIErA Cast

The DMR-XW350 also supports the new Panasonic VIErA Cast, facilitating access to popular sites YouTube and Picasa through the DVD Recorder

7 Day EPG

The DMR-XW350 also supports 7 day Electronic Program Guide where transmitted by each broadcaster, 7 day EPG makes recording a breeze, simply select the program you wish to record by name rather than remembering days, dates and times.

HDMI Connection

With HDMI connection, recorded images are transmitted with no deterioration for high quality reproduction. Both video and audio signals are transmitted over a single cable, so connection is easier and there is less clutter in your home theatre cabinet or stand.

VIErA-Link for easy operation

With a single cable, HDMI enables transmission of not only A/V signals but also control signals. All you have to do to enjoy a new level of operation convenience is hook up to a VIErA or home theatre system with VIErA Link compatibility. When you want home theatre entertainment, for example, just press the VIErA-Link button on the remote. Power to all the components switches on, TV input and other settings are automatically adjusted, and the show's ready to begin. It's that easy.

New features include:
Auto Preset Download - Connect the Recorder to your VIErA TV via an HDMI cable, and the channel setting information is automatically downloaded to the Recorder as well as the aspect ratio of your TV.

Direct TV Record - If you want to record the program you're watching, you can start recording it quickly and easily by pressing the VIErA-Link button on the VIErA remote control and selecting "Direct TV Record" on the VIErA Link menu, recording starts almost instantly.

Pause Live TV - Pause Live TV lets you freeze TV  programs just like pausing a DVD, by selecting "Pause Live TV" on the VIErA Link Menu. The TV programs is temporarily save on the hard disk drive so you can watch the rest of the program , right from the stopped frame, at a later time. Alternatively you can press the "Pause" button on your Recorder remote and the channel you're watching is Paused for up to 8 hours.

250GB Hard Disk Drive

The built-in 250GB Hard Disk Drive lets you record an enormous amount of programming without using a DVD. With a massive 441 hours of capacity and editing capabilities, you can have the freedom to store a massive amount of your favourite programs. Should you wish to archive the information, you can easily record it to DVD.

2x Resolution in LP Mode

Our recorders provide exceptional recording quality. You can enjoy viewing extended recordings (4 hours, single-sided DVD-RAM/-R) with exceptionally detailed images and 2x the picture quality. The virtual multi encode system provides LP recording mode with 500 lines of horizontal resolution - twice the resolution of conventional LP recording mode.

4x Natural Gradation (12-bit Analogue to Digital Converter)

Greater natural gradation and amazingly rich pictures are delivered with 4096 steps of grey. The 12-bit analogue-to-digital converter has 4x the gradation found with a conventional 10-bit analogue-to-digital converter. Resulting in a faithful reproduction of details, so you can see for the first time, everything there is to see!

441 Hours Extended Recording Time with EP Mode

The innovative engine inside Panasonic Recorders assures long recording time combined with outstanding picture quality. Our  recorders offer the unique combination of outstanding picture quality and long recording time to either Hard Disk Drive or DVD. You can record up to 8 hours of material on a single-sided DVD or 14 hours 20 minutes onto a dual layer DVD.

Super Multi-Format Recording & Playback

Incredible recording versatility with Super Multi-Format recording and playback. You can enjoy recording of DVD-RAM, DVD-R, DVD-R DL, DV-RW, DVD+R, DVD+R DL, DVD+RW.

Digital Camera Linking through USB Terminal & SD Memory Card

DMR-XW350 is equipped with an SD Memory Card and USB terminal. This makes it easy to view photos from any digital camera that uses an SD memory Card or USB cable. Just slip the SD Memory Card into the card slot or use the cable to connect the camera to the DIGA recorder's USB terminal, and you're ready to enjoy a spectacular big-screen slide show with family or friends.

DV-Input for Easy Transfer from a Digital Video Camera

With the DMR-XW350 transferring material recorded on a Digital Video Camera is Quick & Easy. You can simply transfer digital recording to Hard Disk Drive or DVD while maintaining breaks in your recording. DV-Input is the ideal solution for those wishing to transfer material from a video camera while maintaining the high quality.

Direct Navigator for Easy and Quick Search

With Direct Navigator technology graphical user interface you  can find desired material on the hard drive quickly. Just press the direct navigator button to display thumbnails of all the programs on the hard disk drive or a DVD-RAM disc, then, select the one you want and press enter. It's that easy! and with "List Display" you can sort the programs by date or title.

Time Slip Function

Chasing Playback:

Set your Recorder to begin recording, then with Chasing Playback you can commence viewing the program at any stage during recording.

Simultaneous Recording & Playback:

Enjoy watching a pre-recorded program or DVD while recording two programs. You can conveniently catch up on the previous week's episode while recording this week's program.

16:9 Widescreen Recording

The DMR-XW350 will record 16:9 Aspect Ratio (Widescreen) when receiving Widescreen input from either HD or SD Digital broadcast transmission. Recording is performed as normal and you will be able to view full 16:9 format for playback.

Nick.

Hi All,

2010, Welcome! This Thursday marks my 8^th year at Microsoft New Zealand (so I’ll be enjoying my day off!). I started back in 2002 in our old Auckland office on Fanshawe Street and remember my first day very well.

I turned up to work in a suit and tie and Warrick Smith (my manager at the time) politely suggested I take the jacket off, and offered me a few Microsoft branded polo’s to wear. For a young chap, walking into this new environment from the traditional corporate world was both an exciting and intimidating experience. I had dealt with many Microsoft people over the years, their knowledge was wide and deep on their technologies as well as their integration with other platforms. The silence of people beavering away was deafening and being surrounded by people who were enthusiastic, passionate and smart has become something I’m extremely thankful for and thrive on - I was handed my laptop and asked to set it up, which in a corporate environment seemed weird, but something I appreciate upon reflection. We operate in what I call an organised chaos desktop environment (OCDE – I think I’ll add that to Wikipedia.org J) – there’s the corporate computer image you can deploy (we didn’t really have one back in those days), or you can build your own machine as long as it has a few core applications deployed and it’s service packed/patched appropriately. This was a far cry from my previous roles at Fletchers, where we (IT) mandated the SOE and controlled the technology stack from top to bottom.

I remember Warrick handing me my login ID and temporary password, and seeing my email address... Wow, now that’s cool, a microsoft.com email address. As I look back over the years, I count myself as very fortunate and lucky to be working here. I’ve learnt so much, and continue to do so on a daily basis through my internal and external interactions and engagements.

Things have changed a lot in terms of our image, reputation, the way we interact with partners and customers, listen and take on feedback, our technologies and services we offer. We learn from our mistakes (sometimes not as quickly as we would like) and genuinely want to make a difference in our domestic and international markets.

I still enjoy coming to work every day with the hope and desire to make a difference, to learn new things and help people – We all have an opinion, view, and experience to guide us – we should challenge the decisions of yesterday and today to validate that we are doing things for the right reasons and working for the best possible outcome. Because we’ve been doing things this way for the last year/s, doesn’t ensure we will meet the needs of tomorrow and that we are aligned to business goals and strategy.

So thanks for the last 8 years, and I’m sure I’ll be here for another!

Nick.

1. Pull your pants up. You look like an idiot.
2. Turn your cap right, your head ain't crooked.
3. Let's get this straight: it's called a 'gravel road.' I  drive a Ute because I want to. No matter how slow you drive, you're  gonna  get dust on your Lexus... Drive it or get out of the way.
4. They are cattle. That's why they smell like cattle. They smell like money to us. Get over it. Don't like it? SH1 goes north, find it and ....
5. So you have a $80,000 car. We're impressed... We have $250,000  harvesters that are driven only 3 weeks a year.
6. Every person in the South waves. It's called being friendly. Try to understand the concept.
7. If that cell phone rings while a bunch of geese/pheasants/ducks/quail are coming in during the season,  we WILL shoot it outta your hand. You better hope you don't  have it up to your ear at the time..
8. Yeah. We eat trout, salmon, deer and duck. You really want sushi and caviar? It's available at the corner bait shop.
9. The 'Opener' refers to the first day of duck season. It's a religious holiday, we will observe it.
10. We open doors for women. That's applied to all women, regardless of age.
11. No, there's no 'vegetarian special' on the menu. Order steak, or you can order the Chef's Salad and pick off the 2 pounds of ham and turkey.
12. When we set a table, there are three main dishes: meats, vegetables and breads. We use three spices: salt, pepper, and Watties Tomato sauce!  
13. You bring 'Coke' into my house, it better be brown, wet and served over ice. You bring 'Mary Jane' into my house, she better be cute, know how to shoot, drive a truck, and have long hair.
14. College and High School Rugby is as important here as the All Blacks, the Highlanders and the Crusaders and a heap more fun to watch.
15. Yeah, we have golf courses - but don't hit the water hazards - it spooks the fish.
16. Turn down that blasted car stereo! That thumpity -thump crap ain't music.  We don't want to hear it anymore than we want to see your boxers! Refer back to #1!
17.. For role models refer to the "Mainland Cheese" and "Speights" boys .......  'good on ya, mate'!

A true South Islander will send this to at least 10 others and a few new friends that probably won't get it, but we're friendly  so we share in the hope you can begin to understand what a real life is all about!!! :-)

Today marks both a sad and exciting opportunity for me and the team. We are in the process of interviewing for a new manager, and it’s clear to me the impact an individual can make on the team (personally and professionally), the business and our customers.

For those that know me well, know I’m persistent, tenacious and focused on delivering strong results for our customers and our business. The attitude and success of our team has been a reflection of the leadership, guidance and persistence of our now former manager. We all deal with change in a variety of ways - a change in leadership is an opportunity for us to grow more as individuals (look inward) as well as a team and to re-evaluate the way we’ve worked in the past, and consider how we should/could work in the present and future. I’m always extremely excited for those MSFTers that move off shore, and somewhat envious of the opportunity ahead for them. Kiwis always punch well above their weight and this is largely driven by our passion and enthusiasm for the company and our customers as well as our diverse skill sets in terms of being jack of all trades, master of none. The challenge is always the threat of becoming disconnected from reality (the field); however there are plenty of people around to keep you grounded with the continuous cycle of feedback.

As we work through this current economic climate, we need to be focused more than ever on doing the right thing by our customers by delivering high value solutions, services, products and making sure we listen to what is really important. So the page has turned for the team, onto the next chapter. :-)

Hi All,

We’re living in an interesting time from a technology perspective - where staff are beginning to demand more and more the functionality they consume at home, whilst in the office. As the generation y population join the workforce after being exposed to technology for most of their lives, it creates an interesting intersection in how we can get the best out of our workers. It’s unusual for gen-y citizens not to be connected. They are either online via TXTing, social networking sites such as Facebook, Bebo, Twitter or at the end of a broadband connection. How can businesses take advantage of technology to increase productivity and profitability, while at the same time protect company assets/IP and allow consumer choice of devices, hardware, operating systems and connectivity options?

The answer isn’t clear cut, and there are trade-offs with these options. If a business has invested wisely in the backend infrastructure, then serving up applications can be delivered in a variety of ways: e.g.:

1. Virtual Desktops - Client-hosted desktop virtualization creates a separate OS environment on the desktop, allowing non-compatible legacy or line-of-business applications to operate within their native environment on top of a more current operating system, or enabling two IT environments (for example, personal and corporate) to run concurrently on the same physical device. Virtual Desktop Infrastructure is a desktop delivery model, which allows client desktop workloads (operating system, application, user data) to be hosted and executed on servers in the data centre. Users can communicate with their virtual desktops through a client device that supports remote desktop protocols such as RDP.

Key benefits include:

• Offers improved flexibility and desktop location independence, enhancing work scenarios such as work from home and hot-desking
• Facilitates improved business continuity through data centralization
• Provides integrated management of physical, virtual and session-based desktops, including non-Microsoft infrastructure

2. Virtual Applications - transforms applications into centrally-managed virtual services that are never installed and don’t conflict with other applications.

Key benefits include:

• Streams applications on-demand over the internet or via the corporate network to desktops, Terminal servers and laptops
• Automates and simplifies the application management lifecycle by significantly reducing regression and application interoperability testing
• Accelerates OS and application deployments by reducing the image footprint
• Reduces the end user impacts associated with application upgrades/patching and terminations. No reboots required; no waiting for applications to install; and no need to uninstall when retiring an application
• Enables controlled application use when users are completely disconnected

3. Delivering applications via a web browser

Key benefits include:

• Minimal software installation if any or via plug-ins/controls
• Minimal client upgrades required as updates are typically applied to backend applications/servers & services
• A wide selection of devices that have browsers - fat clients, thin clients, PDAs, mobile devices

Traditional IT delivers line of business applications on a company supplied piece of hardware, standardised OS and applications for a specific range of desktops, laptops and terminal services devices. With the introduction of netbooks and cheaper notebooks, as well as our evolving work /lifestyle patterns – there are some interesting dynamics to consider.

I travel a bit for work, and have my own set of favourite/useful applications, as well as a desire to have access to my own personal documents, files, web favourites and email whenever I need them. I’m not keen to carry more than one device, so my question is – should employers offer the choice of allowing staff to supply their own device which can be used for accessing the corporate network and resources via wired, wireless, VPN , Direct Access technologies?

There are clearly things to consider:

• Cost
• Industry Standards /Cross Platform
• Potential financing options of acquisition of device – should the company offer something to help?
• Security of personal and corporate data – how do you separate, keep it safe, ensure it’s accessible to others as well as backed up etc
• Reliability, performance, manageability – ensuring the device you have allows you to perform the required tasks/duties your employer needs and expects
• Support, Warranty costs – If your device fails, how do you deal with this, and whose responsibility is it?
• Virtualised Desktop/Applications – is this infrastructure there, fault tolerant and available when it’s needed?

All of the above (plus the many that I’ve missed out) is addressable with the technologies we have available today – Should we be exploring this as a viable option for tech savvy employees? I’m not sold either way, however in my opinion this is definitely something I think IT departments will continue to receive feedback about for some time. The days of traditional IT being a NO shop, with answers like “this is the only approved corporate standard device available” will be short lived – We need to move with the times and enable the business, whilst at the same time empowering the individual with choices. We are living in the digital decade, the cultural change is happening right in front of us.

Nick.

Hi All,

Today started like most others, with my daily dose of humour and news watching Breakfast on TV One. Over the past few days, there have been a number of articles online in New Zealand suggesting that 1000 people join the unemployment benefit weekly with a projection of 60,000 people being restructured over the next 12 months. Alot of the initiatives that where floated at the February job summit seemed to have stalled, or appear to have had little impact at this stage.

The Global Financial Crisis (GFC) is having a major impact on the way we do business, the way we look at new opportunities and as well as the social implications on how we live our daily lives.

The requirement to be fiscally responsible can be interpreted as ‘stop spending all money, reduce staff, cut back anything that looks large or complex’, I question whether that is the right thing to do?

Information Technology is in a strong place to add real business value and be a real asset in driving costs out of the business to help cushion the impact of this global recession. Core infrastructure is often neglected and overlooked by organizations - it is the foundation that we build our business on and around. This can be either a strategic asset and enabler, or a noose around our neck in terms of our ability to move with the times, be supported, supportable, secure, reliable, as well as enhancing our ability to interoperate with other systems, applications and vendors. If you have leaky pipes, do you want to spend your time and money fixing leaks or laying new pipes that give your business increased profitability and a competitive advantage?

As times get tougher, businesses look at ways of driving costs out of the business, often it’s going through a P&L and looking for large items of expenditure and asking/confirming do we really need these and making the call. e.g.: Maintenance agreements / Support Agreements can be expensive, however they provide a level of insurance in the event of failure. This could be seen as a quick win in terms of immediate cost savings; however the longer term implications of terminating such things need to be taken into consideration. Like all discussions with vendors, it’s wise to evaluate the level of service you need and receive for the level of money you pay. If you aren’t receiving the level of value you believe you should be, then it’s time to have that conversation and keep parties honest. Finding large cost items to remove is generally given to the budget owner, but IT must understand that they are employed by the business to provide services – the platform for the business to make money. We need to bare this in mind when we look at cost savings and the flow on effect of these decisions for today and tomorrow.

IT departments have come a long way from a place where the ‘geeks’ are, where they have the latest and greatest toys, deploy new versions of software just because it’s a new version, however I’m not certain we are as business aligned as we can and should be. We need to get closer to the business, become part of their vital business functions and enable them to achieve the business outcomes they need. I come from a background in infrastructure and understand how it’s very easy to become siloed and focused on the task at hand, rather than taking a step back and understanding, listening and delivering to the businesses requirements.

With shrinking budgets, headcount, time and resources, we need to look at the ways we can make a difference to the organisation. There’s no rocket science here –

Business Alignment - Understanding what is important to the business, what they see as the money earners this financial year and beyond, understanding their challenges, what they deem as critical and must have services. We need to continue to build strong relationships with key stake holders so that we are included in and assist with decisions made for the business. By doing this, we can align IT projects and look for quick win opportunities and drive project consolidation. Focus on risks and how IT can mitigate against them by reducing the likelihood of things happening. Understand your competitors, their weaknesses and where you can focus to grow market share and increase your competitive advantage. In order for businesses to make well informed decisions, they need to have decent information. This clearly falls in the realms of IT, business analysts and finance departments.

Virtualization – Looking at opportunities to reduce cost in terms of power consumption, platform consolidation, floor footprint, retiring older/non-supported hardware and software, maximise hardware capability, automation, smarter disaster recovery options, lab, testing and development environments, fault tolerance - all to improve availability/reliability/maintainability/manageability and remove longer term costs.

Business Automation – Work with the business to understand opportunities to leverage technology to automate and drive costs out of the business through smart automation – align to the businesses 1, 3, 5 year strategic plan. IT will never be anything other than a cost centre unless we align to the desired business outcomes.

Realising the value of the software you own – Customers buy software in a variety of ways from vendors. Some of these options include maintenance which may entitle you to newer versions of the software once it becomes available. IT are in the best position to interpret the business requirements, understand how and what the organisation are licensed for, and therefore potentially save money through smart deployment. Alot of purchased software sits on the shelf un-installed, this can be due to the fire fighting nature of the organisation/IT, changed or different business priorities, or a disconnect between procurement and IT and the business. Newer versions of software typically offer more features and functionality and therefore value if deployed. It’s also an opportunity to understand and explore the alternative options for purchasing/deploying software. There are now a variety of purchasing options available that include software for on premise (traditional), off premise (in the cloud) and a hybrid via subscription as well as vendors also offering attractive financing options.

Consolidation of technologies and platforms – When I visit customers, it’s not uncommon for them to have multiple versions of operating systems and applications, some are within support and others clearly are not. It can be hard to turn off old machines as new systems are introduced due to lack of documentation, understanding of the flow on affect, hard coding in custom written applications etc, so we need to leverage technologies such as virtualization to overcome some of these hurdles. We need to look at the toolsets the organisation need and use and why different business units have different tools for the same/similar job.

Proactive Engagement – We need to have the right tools to understand how our environment is behaving, and why. History teaches those who listen, and monitoring your environment and having the right tools to take action is a must. We need businesses to understand that in order to have a healthy car, it needs to be regularly serviced (health checks) as well as maintained. Best practice at the point of deployment don’t mean its best practice long term – Technology, learning’s, and operational tasks should be reviewed regularly and amended as it makes sense.

Unified Communications – Telephony and collaboration costs can be significantly reduced by smarter delivery options. The ability to take your phone extension with you while you travel adds huge value, as well as being able to reduce toll calls by dialling out of local points of presence. UC is an enabler for driving costs out, as well as reducing the requirement to travel by using the right conferencing technologies.

The Team – We need to look after the people that oil the cogs, continue to develop and grow their capabilities, and provide opportunities as well as helping them to have a balanced work and home life.

By understanding business processes, and aligning IT to increase efficiencies, availability, reliability and performance, you can have a large impact on profitability as well as delivering greater value and more choices to your customers.

As I reflect on the past few months, and the number of phone calls I’ve had from people affected by restructures, it’s fantastic to see companies investing in people and doing the right thing as much as possible through employee assistance programs (assistance with preparing CV’s, helping understand alternative career options, counselling) and putting staff and their families affected in the forefront as they go through very tough times.

The point I’m trying to make is, that in order to move forward, become agile, increase profitability and retain skilled staff, we need to build tighter relationships with the business, understand what they want to achieve and when they need to achieve it. We need to advise them on what is technically possible; everything has a cost, even if you choose to do nothing. Through communication, technology and a bit of hard work, we can better use the assets we have today and deliver for the needs for tomorrow.

Nick.

Hi All,

I’ve given myself a project of synth’ing Liam’s school (Halswell) for them – It’s a wicked technology from Microsoft Live Labs which has a whole heap of potential uses.. So if you’ve got some photos of Halswell School, ping me an email and i’ll happily add them in the collection as I progress...

NB: You can zoom in/out on the photos by using the + and – buttons as well as navigate around using the arrows.

Nick.

Hi All,

We moved Microsoft offices last week here in Christchurch, and as such we needed some additional wiring and electrical work to be done as there wasn’t enough wiring to cater for our needs. One of the ports in my office wasn’t working (it didn’t pass the cabling test with my tester) so I asked the cablers to test all ports in the rooms to ensure they were working as expected. When we pulled the jack off the wall, this is what we found…..

So from the look of it (and from testing) the original cabler/sparky decided that the jackpoints on this wall maybe better suited on the other wall, so daisy chained it to the new jackpoint rather than running another cable from the patch panel… Both jackpoints are 26 and 28.. truely cowboy-ish for a new building install!

Nick.

Today Microsoft announced on the back of its 2^nd quarter earnings, that it plans to cut 5,000 jobs over the next 18 months - starting with 1400. I found myself today reflecting on the organisation I work for, the job I do, and what I/the company needs to focus on to weather the storm moving forward in the current economic climate. I’ve often joke with colleagues and friends that for me, working for Microsoft is an addiction. I’m never far away from email, a laptop or my cellphone, and I find myself fortunate to be paid to do my hobby. So my sincere thoughts are with those that were let go today and their families.

We had a company meeting in New Zealand today, and it’s clear to me that the company wants to look after it’s strongest assets (the people) while ensuring we meet our shareholders expectations by increasing market share and profitability. Our leadership team did an excellent job in relaying the facts as they currently stand, installing confidence in the job that we do, our contribution as a subsidiary to the corporation as well as New Zealand and how we can play a positive hand in our destiny by the way we engage with our customers and partners and focus on the job at hand.

We can’t be successful unless our customers and partners are, so now is the time more than ever, for us to help identify opportunities to drive costs out of organisations through automation, process improvement, and smart adoption and deployment of technology.

We aren’t a faceless US Corporation, we are Microsoft New Zealand. If you need to drive costs of your business, make sure you are realising the value of the software you currently own, talk to us about the challenges you face - you maybe surprised where we can help.

Nick.

Santa Call is back in action and ready to add magic to your kids' Christmas.

Just visit the Santa Call website [www.santacall.co.nz] to have Santa call your kids and record their Christmas wish-list. You will then receive an email with a voice recording of your child's wishes.

Nick.